Help & Support Desk
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Help & Support Desk

Services   >   Help & Support Desk

S portSoft is committed to providing a high-quality service to all customers. A complete system installation and performance check is provided by SportSoft technical staff, and this is backed up by comprehensive training and continuing support.

Once the project is up and running technical issues should initially be addressed to the SportSoft technical support team via a telephone query or email.

All Cloud delivered systems receive free support 9 am - 5 pm, 365 days of the year. This can be extended to 7 am  - 10 pm for an additional cost 

 

It is expected that most problems will be resolved by first-line support within 1 business hour of first call or call-back. Queries of lower priority may also be submitted by email.

  All calls will be logged by centre, contact name and time.
To receive support, call 0845 862-862-1 or email support@sportsoft.co.uk

 

Upgrades to the software

Upgrades to the software are available free of charge to all contracting customers and include fixes and extra functionality. The upgrade is controlled by the SportSoft Upgrade program, which can easily be run by SportSoft (on-line across a broadband internet connection).

 

Hardware Support

All hardware supplied by SportSoft can be supported on site if required.

This service is available in mainland UK and Ireland only and applies to all our epos terminals, card printers and computers.

Coverage is provided by a national network of engineers supplied in the UK by Impetus Technologies(www.impetusuk.net) and in Ireland, SCT(www.sctpos.ie)